FAQ: Customer Account

Here, you'll find answers to common questions about managing your account with us. Whether you need help with creating an account, updating your information, resetting your password, or understanding account features, our FAQ section is designed to provide you with all the information you need for a seamless experience. Explore the topics below to find quick and helpful solutions to your account-related inquiries.

Unable to process payment method?

If you're experiencing issues with your payment method, it may be due to one of the following reasons:

1. The card is not enabled for online purchases.
2. The card is not enabled for international purchases.
3. The card has expired.
4. There are insufficient funds in the account.
5. New security protocols for online purchases are in place.

To resolve these issues, try the following steps:

- Check your online banking service to update settings or resolve any restrictions.
- Contact your bank's customer service to ensure the card is valid and can be used for these types of transactions.

If the problem persists and seems to be on our end, please reach out to TRIX Basic Customer Care for further assistance.

Which payment methods are accepted?

TRIX Basic accepts the following payment methods:

- American Express
- Mastercard
- Visa
- PayPal
- Apple Pay
- Google Pay
- iDeal
- Bancontact

Have a payment method not listed?
Please feel free to contact Customer Care regarding any payment method not mentioned above. We're here to help!

How to change the shipping address after an order is placed?

Once an order has been fulfilled, it is unfortunately no longer possible to change the delivery address.

Already have a password but can't remember it?

If you've forgotten your password, follow these steps:

1. Go to the 'Account Login' page.
2. Click on 'Forgot your password?'
3. Enter the email address associated with your account.
4. You will receive an email with instructions to reset your password.

Simply follow the link in the email to create a new password.

Don't have a password for your customer account and need to create one?

If you don't have a password for your customer account, contact our Customer Care team to request an account activation email. This email will guide you through the process of creating a password for your customer account.

Alternatively, you can set your own password and gain account access by following the instructions provided in the "Don't have a customer account?" section above.

Received a 'No Account Found with That Email' message when attempting to reset your password?

This message appears either because an account with that email address does not exist or it has not yet been activated. Please refer to the "Don't have a customer account?" section for guidance on creating or activating your account.

How can I delete my account?

If you wish to delete your account, please contact our Customer Care team for assistance. They will guide you through the process and ensure your account is securely removed from our system.

How do I save a new shipping address?

Log in to your account and navigate to the 'Addresses' or 'Shipping Information' section. You can add, edit, or remove shipping addresses as needed.

How do I create a customer account?

To create a customer account, click on the 'Sign Up' or 'Create Account' button on our website. Fill in the required information, such as your name, email address, and a password. Once submitted, you'll receive a confirmation email to verify your account.

How can I update my personal information?

Log in to your account and go to the 'Account Settings' or 'Profile' section. Here, you can update your personal information, including your name, email address, phone number, and shipping address.

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  • TRIX Basic Alpha for hereditary baldness and androgenetic alopecia.
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Hair Thinning - Androgenetic Alopecia

TRIX Basic Alpha

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